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A-PORT

 Output characterisation
OUTPUT SENTENCE

Monitoring the satisfaction of citizen for water supply and wastewater services.

 
OUTPUT TYPEDSS 
WATER TOPICManagement process 
KEYWORDSsurface water and groundwater, Management process, Water services 
KEYWORDS TYPEDSS 
MARKET NEED TAILORED

Monitoring the satisfaction of citizen for water supply and wastewater services

 
OUTPUT DESCRIPTION

Using e-tool and web base database for gathering information on quality of services at national level; time line evolution of quality both at regional and national level; to increase public transparency.

 
STATE OF DEVELOPMENT

Ready to use

 
INNOVATIVE ASPECTS AND ADVANTAGES

Using e-tool and web base database for gathering information on quality of services at national level; time line evolution of quality both at regional and national level; public transparency increased.

 
INTELLECTUAL/INDUSTRIAL PROPERTY RIGHTS

IPR received

 
TRANSFERABILITY

Prototype under testing with very good results at Romanian Water Association

 
POTENTIAL USERS/CLIENTS

National water associations; governmental bodied with responsibilities in public water sector; decision makers within water infrastructure; water utilities

 
BUSINNESS CASEYes 
 Estimation of risks
EVALUATION OF RISKS FOR OUTPUT USERS
  • Low risks on legal aspects;
  • Medium risks on market aspect / end users inters (general public) must be keep awake.
MARKET RISKSDSS for decision makers for investments in water and wastewater infrastructures *Alternative market survey for ISO9001 requirement *Low investment need, increasing transparency on quality of services; *Interest of water utility management on public percep
 Steps ahead
NEXT STEPS TO ACHIEVE THE STATUS 'READY TO USE'
  • Identifying new partners interest on quality of services
  • Decision makers participation to meetings with end users promote and adapt within water utility and national water association ;
TYPE OF PARTNER FOR THE NEXT DEVELOPMENTSWater utilities, policy makers
TASKS TO BE PERFORMED

1. Implementing the web portal at regional level

2. Finding water utility interested for dissemination

3. Medium term follow up

COLLABORATION DETAILS

Partnerships with water utilities and policy makers (Technical co-operation, assistance, commercial agreement, financing)

 Estimation of ressources
RESOURCES FOR NEXT STEPS

Low cost for investment, constant promotion among water utilities; marketing of services done by each water utility; medium and long term results

FORESEEN COSTS FOR NEXT STEPS

Low cost for web server development and maintenance of the portal; cost for preparing reports is under the assume feedback for end user

 Contact
TECHNICAL CONTACTName: Dorothea Caraman - SIVECO Romania SA *Address: Victoria Park, 73-81 Bucuresti-Ploiesti Drive, Building C4, * District 1, 013685, Bucharest * Phone: +40 (21) 302 3300 * Fax: +40 (21) 302 3391 *Email/s: dorothea.caraman@siveco.ro *Web 
COUNTRYROMANIA 
WATER RTOM CONTACTCFPPDA 
 Background
PROJECT ACRONYMA-PORT 
PROJECT DESCRIPTIONUsing e-tool and web base database for gathering information on quality of services at national level; time line evolution of quality both at regional and national level; to increase public transparency. 
LEADERSIVECO Romania 
COUNTRIES INVOLVEDROMANIA 
PROJECT LOCATIONRO 
FUNDING ORGANISATIONCNMP - National Centre for Program Management (Min 

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