A-PORT

Monitoring the satisfaction of citizen for water supply and wastewater services.

Monitoring the satisfaction of citizen for water supply and wastewater services

Using e-tool and web base database for gathering information on quality of services at national level; time line evolution of quality both at regional and national level; to increase public transparency.

Ready to use

Using e-tool and web base database for gathering information on quality of services at national level; time line evolution of quality both at regional and national level; public transparency increased.

IPR received

Prototype under testing with very good results at Romanian Water Association

National water associations; governmental bodied with responsibilities in public water sector; decision makers within water infrastructure; water utilities

• Low risks on legal aspects;
• Medium risks on market aspect / end users inters (general public) must be keep awake.

• Identifying new partners interest on quality of services
• Decision makers participation to meetings with end users promote and adapt within water utility and national water association ;

1. Implementing the web portal at regional level

2. Finding water utility interested for dissemination

3. Medium term follow up

Partnerships with water utilities and policy makers (Technical co-operation, assistance, commercial agreement, financing)

Low cost for investment, constant promotion among water utilities; marketing of services done by each water utility; medium and long term results

Low cost for web server development and maintenance of the portal; cost for preparing reports is under the assume feedback for end user